What We Do
Learn more about the services available at Suffolk Pet Crematorium and how we can make your final goodbye with your pet a special and memorable experience

Here to guide you as you say goodbye

Losing a pet is a very emotional time no matter their size. At the Suffolk Pet Crematorium, we endeavour to do everything within our power to ease your sense of loss and help you get the time and space to say a proper goodbye to your pet.

Our bespoke service is available to those who have recently lost or those who are expecting a loss – if your pet is ill or nearing the end of its life or if you would just like to understand the process you are most welcome to contact the team in advance. When the time comes, they will have all the information they need allowing them to handle the proceedings sympathetically, easily and professionally. Doing so allows you the time to grieve peacefully, without having to worry about the details of the cremation on the day.

At this very tough and emotional time we are here to provide understanding, support and help guide you through the loss of your beloved pet with compassion and sensitivity.

The Farewell Process

Upon visiting our premises, you will be greeted by a friendly and welcoming member of the team, who is on-hand to help your pets final journey and your bereavement be as peaceful as possible.

From here, you will be offered access to our Farewell Room to allow you to spend time with your pet and say a proper goodbye.

You can browse our range of urns and caskets or pay a visit to the lake of remembrance to quietly reflect on the fond memories of a lifetime of love with your pet. We never rush our clients and will always give you the appropriate time and space you require.

We pride ourselves on having pets ashes reunited with their owners within 24 hours and often sooner depending on timings (please note that for larger animals such as horses & ponies this timescale is longer)

All clients receive a certificate of cremation with your pet’s name and the date of cremation and a packet of memorial forget-me-not seeds to scatter where you wish.

Owners sometimes ask to be present during the cremation of their pet, this is a service that we are more than happy to facilitate however we do ask for advanced notice if this is something that you would like as availability is limited.

For further information on our pet and horse cremation services, please give us a call and we will be happy to talk you through the process to put your mind at rest.

Our Services

The Lake of Remembrance

Sit and reflect at the peaceful and beautiful Lake of Remembrance with abundant wildlife and far-reaching rural views. It makes an ideal spot to scatter your pet’s ashes if you so wish or just to sit and reminisce whenever the need arises. You are welcome to visit - come on your own or bring friends and family.

Your special friend deserves to be remembered whenever you wish so please feel free to visit us and the lake although we do ask you to make an appointment beforehand. max-

The Farewell Room

We understand that the circumstances in which you visit us are not always expected, and you may not have had the chance to properly spend time with your pet before you require our services. As such, we've dedicated a space to giving our customers that opportunity in our Farewell Room.

Take as long as you need - the space is yours whilst you're with us.

Lasting Reminders

Gone but never forgotten, animals leave special paw prints on our hearts that can never be replaced or removed. As such, you may want a physical reminder of the happy memories you had with your pet in the shape of an oak casket with a brass nameplate, decorative urn or even placed in jewellery.

Ashes can be returned in a tasteful, biodegradable box for you to scatter in a treasured place.

Equine Cremation

Collection from your Paddocks

Proprietor Bill Phizacklea has spent a lifetime working with and around horses. As such, we have made it our mission at Suffolk Pet Crematorium to make the farewell process for equine owners as seamless and peaceful as possible.

No matter your location, Bill is available to collect your horse in our specially adapted trailer and bring them to the crematorium. You are free to follow on to our premises and take full advantage of our Lake of Remembrance to help you mourn your loss.

Lasting Memories

Whether your horse has experience a long and fabulous career in showjumping and dressage, or enjoyed the winnings from racing or even just as your family pet, we ensure that your animal is treated with the utmost respect and dignity as they venture on their final journey.

If you would like us to trim, wash and retain your horses plaited mane or tail, or recover their shoes before cremation for you to keep, please let one of the team know prior to arrival and we would be more than happy to do so for you.

Frequently Asked Questions

What pets do you cremate?

Each and every pet that matters to you. Hamsters, guinea pigs, rabbits, ferrets, dogs, cats & horses.

Every animal is as equally important to us as it is to you and we recognise that your beloved pet is a trusted, longtime friend and family member.

How far do you travel?

As far as is necessary. We look after pets and horses in Suffolk, Norfolk, Essex, Cambridgeshire and sometimes even further afield.

You can choose to bring your pet with us at the crematorium or we can arrange a collection from your home. A nationwide collection service is available whether it is from your home or local veterinary surgery. Horses and ponies can be collected in a specially adapted trailer.

What are your operating hours?

The office is manned from 8am–5:30pm Monday to Friday & 9am-12pm on a Saturday, however, we are always available and we offer an out of hours service outside of these hours and Bank Holidays. The most important thing is that we are here to help you at a difficult and emotional time whenever that may be and so we answer phone calls at all hours of the day and night and emails as soon as possible.