We are committed to ensuring that our website is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure this website and any information that you provide or we collect online.

We make every effort to maintain, check and test this website. However, we would advice you to run an anti-virus programme on anything you download from the internet. We cannot accept any responsibility for any damage to your computer system or loss of data caused by using this website.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

The information on this website is intended as information only and should never be used as a substitute for legal or professional advice. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date. If you have any doubts about information on this site, then please contact us directly. The website may contain links to other websites or apps which we or our partners own, or websites or apps of our partners or third parties. Please note that if you follow any of these links, the websites, apps and services provided through them will have their own privacy policies/terms of use. We do not accept any responsibility or liability for their respective privacy policies /terms of use or the collection and use of any personal data collected through these websites, apps or services. Please ensure that you review the relevant privacy policies prior to providing any personal data to or using these websites, apps and services. Suffolk Pet & Horse Crematorium, its agents and employees, are not liable for any losses or damages arising from your use of this site.


Personal information that you provide such as your name, email address and phone number will be obtained if you complete our contact form on the website.

We will also obtain personal information when you contact us for any reason and by any medium, purchase a service, provide feedback, share information via the website’s social media functions or report a problem with the website. Whilst every effort is made to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet.


We specifically use cookies to: Analyse site usage and engagement from different traffic sources; track performance of our paid search campaigns; test content on our site.
This information is extremely useful to us but you wish to deny the use of cookies from this website you can do so by changing the privacy settings on your browser and blocking all cookies from this website.

SuffolkPet Crematorium is the owner of the intellectual property rights in this site and in the material published on it.


Suffolk Pet & Horse Crematorium only offers services to individuals over the age of 18. In using our services, you confirm that you have read and consented to this policy and verify that you are over the age of 18.


This website is operated by WJ Phizacklea trading as Suffolk Pet Crematorium. By using this website you agree to be bound by our terms and conditions. We welcome your feedback and questions. If you wish to contact us, please send an email to


We may change this policy from time to time. You should check this policy frequently to ensure that you are aware of the most recent version that will apply each time you use the website.


The Data Protection Supervisory Authority in the UK is the Information Commissioners Office. Should you have any complaints about the way we handle your data, you may direct them to the ICO. More information on the ICO can be found on their website


This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to this website.


  • We will handle any complaint speedily and effectively, in line with our commitments as a member of the Association of Private Pet Cemeteries and Crematoria (APPCC).

  • Please contact us with any concerns as soon as possible. If we cannot resolve a verbal complaint immediately, we will note down the details, ask you to confirm that these are correct, and then treat the complaint as if it had been made in writing.

  • We will acknowledge a written complaint within two calendar days of receiving it.

  • We will provide a written response within 14 calendar days of receiving the complaint.  If you are unhappy with our initial response, we will ask a colleague who has not already dealt with your complaint to review it and provide a final decision in writing within a further 14 days.

  • If we need more time to investigate and manage a complaint (e.g. because it involves another party), we will agree an alternative response deadline with you.

  • In all cases, we will provide a final decision on a complaint within 56 days of receiving it, unless we have previously agreed a later deadline with you.

  • If you are not satisfied with our final decision, or if we exceed the response timescales, you may refer your complaint to the APPCC for informal arbitration or mediation.

  • We will liaise, at your request, with anyone acting formally on your behalf (e.g. Trading Standards or Citizens Advice).

  • We will maintain a log of all complaints, including a record of all contact with complainants.

Please direct any complaints to:
Bill Phizacklea
Suffolk Pet & Horse Crematorium
Lower Farm, Great Saxham, Bury St Edmunds, Suffolk IP29 5JT
T: 01284 810981

 For more on the APPCC please see the website



These Conditions supersede any earlier sets of Conditions appearing in our sales literature or elsewhere and shall override any terms or conditions stipulated, incorporated or referred to by the Purchaser’s order or in any negotiations.

Below are the terms for Private Individual / Customers / Clients

Under a new policy, W J Phizacklea T/as Suffolk Pet Crematorium tries get payment of a private cremation in advance.  Sometimes this is not possible, and the payment is on collection of the ashes. Any other deviation of the terms is only by W J Phizacklea digression.

Below are the terms for Veterinary Practices or other trade Customers / Clients.

1         All claims for damage in transit, shortage of delivery or loss of goods must be notified to us within seven days of receipt of your client’s ashes or other goods relating to the cremation of their beloved pet.

2  (a)    All guarantees, warranties or conditions (including any relating to the quality or fitness for any particular purpose whether express or implied and whether arising from statute, common law or otherwise are excluded except as provided in these conditions.

(b)     Where goods are supplied by us as agents for the manufacturers such goods are subject to the manufacturer’s warranty (if any) of twelve months from delivery.

(c)     Where goods are manufactured or assembled by us; we warrant that the goods will, on delivery, be free from defective materials or workmanship.  If the goods are returned to us within 30 days of delivery and on examination are found by us to be in breach of this warranty, we will either repair the defective goods or parts or at our option supply a replacement.  Any replacement goods or parts shall be subject to these conditions.

(d)     This condition sets out the Purchaser’s only remedy and the only liability of Suffolk Pet Crematorium for defective goods (i.e. urns.)

(e)     In no event shall Suffolk Pet Crematorium be liable to the Purchase or any third party for any indirect or consequential loss or damage, costs, expenses or other claims for consequential compensation whatsoever or however caused or for loss or profit, loss of business, depletion of goodwill or loss occurring in the normal course of the Purchaser’s business or otherwise which arise directly or indirectly out of any defect or fault in the goods.

3          Trade Clients: The price shall become payable within 30 days of the date of invoice unless otherwise agreed in writing by the company.  The Suffolk Pet Crematorium reserves the right to suspend any outstanding deliveries to the Purchaser if any payment remains outstanding in whole or in part, until payment is made in full.

            Private & Public Clients: The price shall become payable before collection of beloved pet(s), unless otherwise agreed by William J Phizacklea. The Suffolk Pet Crematorium reserves the right to suspend any outstanding deliveries to the Purchaser if any payment remains outstanding in whole or in part, until payment is made in full

4          Where the Seller is forced to resort to legal action to recover any debt, a surcharge or interest charge will be applied as follows:

(a)    County Court Action or Sheriff Court Actions (Scotland).  A surcharge, in lieu of interest, of 20% of Total Invoice Value will be applied.

(b)   High Court Actions.  Interest at the rate of 18% p.a., chargeable from the due date of payment.

5   (a)   The ownership of the goods shall not pass to the Purchaser and the Purchaser shall keep the goods as bailee and trustee for Suffolk Pet Crematorium (returning the same to Suffolk Pet Crematorium upon request) until the price of the goods shall have been paid in full without any reduction or the deferment on account of any dispute or cross claim whatsoever.

     (b)   If the purchaser: –

            (i)         manufactures any other articles from the goods with or without the addition of other materials and/or

            (ii)        mixes the goods in any way whatsoever with any other materials and/or

            (iii)       incorporates the goods into any other article as a component part, the property and products of such manufacture, mixing or incorporation (herein referred to as “the products”) shall be transferred to Suffolk Pet Crematorium at the time of such manufacture, mixing or incorporation.  The Purchaser shall keep the products as bailee and trustee for Suffolk Pet Crematorium until the Purchaser has paid Suffolk Pet Crematorium any sums due to Suffolk Pet Crematorium whether under this contract or howsoever otherwise in full and without any reduction or deferment on account of any dispute or cross claim whatsoever.

(c)    Notwithstanding sub paragraphs (a) and (b) hereof the Purchaser shall be entitled to sell the goods or the products to third parties in the normal course of his business and to deliver them to such third parties but the proceeds of any such sale shall whenever any sum whatsoever is due from the Purchaser to Suffolk Pet Crematorium whether under this contract or howsoever otherwise held in trust for Suffolk Pet Crematorium and on such sale and/or delivery, in any case where the price of the goods sold has not been paid in full to Suffolk Pet Crematorium, the Purchaser is hereby deemed to assign to Suffolk Pet Crematorium absolutely (and Suffolk Pet Crematorium hereby accepts such assignment) the benefit of any claim which the Purchaser has against such third party arising from such sale and/or delivery.

(d)   In the event of the Purchaser becoming insolvent and a Receiver or Liquidator being appointed, such a Receiver or Liquidator shall pay into a separate bank account any sums received from third parties in respect of sales to them of goods or products by the Purchaser, up to the amount of and indebtedness of the Purchaser to Suffolk Pet Crematorium for the sole benefit of Suffolk Pet Crematorium.

6          Time for payments is of the essence of the contract.  Any indulgences as to time which is given on any particular occasion is not to be treated as a waiver of our rights mentioned in this clause.

7          All prices quoted are subject to alteration without notice and the Contract price shall be that at the date of dispatch.  Such prices quoted do not include delivery and we shall be entitled to charge for carriage and/or postage.

8          Deliveries shall be wholly or partially suspended in the event of stoppage, delay or interruption or work due to strikes, lockouts, trade dispute, breakdown, accident or any cause whatsoever beyond our control.  All periods named for delivery are estimates only and we shall not be liable for the consequences of any delay.

9          The goods shall be deemed to have been delivered to the Purchaser when the goods have been passed to a carrier or to the Purchaser.  Risk shall pass to the Purchaser at this point.

10  (a)Goods returned for whatever reason shall be at the risk of the Purchaser and returned at the expense of the Purchaser. Should paragraph 2 c) apply, approximate restitution shall be made.

No goods shall be returned without first obtaining the Company’s agreement in writing.

Goods returned for credit will be subject to a restocking charge which will not be less than 30% of the original price.

(b)   The Purchaser is not permitted to cancel the Contract except with the written consent of a Director of the Seller.

(c)    Cancellation will only be accepted by the Seller on condition that all costs and expenses incurred by the seller up to the time of cancellation and all loss of profits and other loss or damage resulting to the seller by reason of such cancellation will be reimbursed by the Purchaser to the Seller with immediate effect.

(d)   Once a purchase order has been received there is 14-day cooling off period. Cancellation must be made within the 14-day cooling off period, in writing by the Director of the Seller, otherwise Suffolk Pet Crematorium can issue a charge which will not be less than 30% of the total order

11 (a)   Orders are only accepted subject to the terms and conditions of the above General Terms and Conditions of Sale.

(b)    No provision of these conditions is intended to be enforceable by a third party pursuant to the Contracts (Rights of Third Parties) Act 1999.

 (c)    Any waiver by either party of a breach of any provision of these conditions shall not be considered a waiver of any subsequent breach of the same or any other conditions.

 12        Under the Money Laundering and Terrorist Financing (Amendment) Regulation 2019, Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017, Criminal Finances Act 2017, Criminal Finances Act 2017, Crime and Courts Act 2013, Serious Crime Act 2018, Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering Regulations 2003, Crime & Courts Act 2013  (the “Anti Money Laundering Legislation”), we are obliged to make a report to the National Crime Agency (was Serious Organised Crime Agency SOCA) if, at any time, there appears to be grounds to suspect (even if we do not actually suspect) that your instructions relate to “criminal property”   “Criminal Property” is property in any legal form, whether money, real property, rights of any benefit derived from criminal activity.

13.       Under the Bribery Act 2010 and relevant Regulations, it is corporate offence of failing to prevent bribery, under which company executives could face personal criminal liability if found to have connived or consented to offering or receiving a bribe.   Any agents, directors, employees, officers, sub-contractors or any other persons directly or in-directly involved shall comply will all applicable laws, regulations, codes sanctions relating to anti-bribery and anti-corruption including but not limited to the Bribery Act 2010 and any other relevant regulations. Under the Bribery Act 2010 and any other relevant regulations, a person shall not engage in any activity, practice or conduct which would constitute an offence under the Bribery Act 2010. Terms of the Contract and policies and procedures should be maintained and including ‘adequate procedures’ under the Bribery Act 2010, to ensure compliance with the relevant regulations